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Last Updated: August 2024
At Johjo, we value your privacy and are committed to being transparent about the personal information we collect. This Privacy Notice outlines how we collect, use, share, and protect your information when you interact with us, whether online or in-store.
Who We Are
Johjo ("we", "us", or "our") operates and provides products and services in connection with our brand. We act as the data controller for the personal information you provide to us.
What Information We Collect
We may collect personal information in the following situations:
- Purchases: When you purchase products from us, whether online or in-store, we collect payment information, contact details, and your purchase history.
- Website Visits: We collect information about your visits to our website, including IP address, browsing behaviour, and other details through cookies and similar technologies.
- Marketing Communications: If you opt-in, we collect your contact information to send you updates about our products, services, and events.
- Customer Support: We collect information related to your inquiries or feedback when you contact our customer service team.
How We Use Your Information
Your information may be used for the following purposes:
- To Provide Services: We use your information to process your purchases, deliver products, and provide customer support.
- To Improve Services: We analyse your data to enhance our products, personalise your experience, and improve our services.
- Marketing: With your consent, we send personalised marketing communications about our latest products and offers.
- Security and Fraud Prevention: We use your information to protect our customers and business from fraud and other illegal activities.
Sharing Your Information
We do not sell your personal information. However, we may share your information with:
- Service Providers: We work with trusted partners to process your data on our behalf, including payment processors, delivery companies, and IT service providers.
- Legal Obligations: We may disclose your information if required by law or to protect the rights and safety of Johjo, our customers, or others.
How We Protect Your Information
We implement appropriate security measures to protect your personal information from unauthorised access, loss, or misuse.
International Data Transfers
Your information may be transferred to and processed in countries outside your home country. We ensure that any such transfer complies with applicable data protection laws, and we use appropriate safeguards to protect your information.
Your Rights
You have the right to access, correct, or delete your personal information. You can also opt-out of marketing communications at any time. To exercise these rights, please contact us at [insert contact information].
Changes to This Privacy Notice
We may update this Privacy Notice periodically. We will notify you of any significant changes by posting a notice on our website or by other appropriate means.
How to Contact Us
If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at customerservice@joh-jo.com