Order Processing & Dispatch
Orders are processed and dispatched Monday to Friday only.
UK delivery times vary depending on the selected service. We work with reliable couriers to dispatch our parcels. Please note that we cannot be held responsible for failed deliveries if no one is available to accept the parcel. If you are unavailable to receive the delivery, your parcel may be returned to the depot, and a card will be left with further instructions. According to standard courier guidelines, deliveries typically arrive within 2-3 working days.
We always obtain proof of postage. While delays can be frustrating, Johjo cannot accept responsibility for delays once your order has been dispatched.
Order Confirmation
You will receive a confirmation email within 24 hours of placing your order. Although we maintain real-time stock levels, during busy periods some items may become unavailable. If this occurs, we will notify you via email, along with an expected delivery date. If the new delivery time is unsatisfactory, you are entitled to cancel your order.
All queries and emails will be responded to within 48 hours on working days.
Standard Delivery
Standard delivery is typically processed and dispatched within 1-2 working days, provided all items are in stock. You will receive an email confirmation once your order has been placed.
Free UK Delivery Over £150
Johjo offers free standard UK delivery on orders over £150. This offer is automatically applied at checkout for orders sent within the UK using our standard delivery service. The order value must be £150 or more for this offer to be valid.
At other times, we may, at our discretion, offer free delivery on orders below £150.
Express Delivery
For faster delivery, you can choose to upgrade to an Express Service at the cost displayed at checkout. Orders placed before 1 pm from Monday to Thursday will be processed the same day. If you are unavailable to receive your parcel, it may be returned to the depot for redelivery, as this is a signed-for service. Please note, this service is only available Monday to Thursday. Orders placed after 1 pm or over the weekend will be processed the next working day. Delivery typically occurs within 1-2 working days.
Orders placed on Friday will be dispatched via Standard Delivery, as we are unable to offer Saturday delivery.
Please note that while this service is expedited, it is not a guaranteed next-day service, although most parcels do arrive within this timeframe.
UK Tracking
If your parcel has a tracking number, you can monitor its progress using the tracking website.
International Delivery
Johjo offers international delivery at a flat rate of £35 (or the equivalent in local currency). If you have any questions about international delivery, please contact us at customerservice@joh-jo.com, and we will be happy to assist you.
Import Duties
Johjo operates on a DDP (Delivered Duty Paid) basis for international orders. While we cover all fees, duties, and taxes to ensure smooth delivery, goods may be subject to delays due to customs or weather conditions. The customer is responsible for providing any necessary information to customs to clear the goods. No reduction in price is offered for areas where sales tax is not applicable or varies in rate—the price remains as listed.